Masterclass Maritime Leadership
Philosophy:
Cruise ship operations are complex and involve hundreds, if not thousands of people in various departments. The collective performance of the team on board is an important driver for guest satisfaction, repeat business and the retention of skilled people. Did you know that 60% of people leave an employer because of their managers? Making more money elsewhere is ranked as 5th motivational factor in a decision to leave an employer. The number one reason is: not being heard and treated with respect.
We know that those vessels of which the executive management is successful in developing a culture that is based on respect, empowerment, equality and seamless cooperation, are also the vessels with the highest guest satisfaction ratings and the best score for retention of personnel. Those onboard management teams that envision this culture and practice it conscientiously are successful in establishing a working environment that guarantees unprecedented ship’s performance and an unconditional involvement of all team members.